ROWING SHOP d.o.o. agrees not to misuse personal information contained in the order form. Personal information is any information that identifies a customer (such as first and last name, e-mail address, residence address, etc.). ROWING SHOP d.o.o. will not provide or disclose customer personal information to a third party, except in cases where the law so expressly prescribes it and in cases where it is necessary for the fulfillment of obligations. All customer information is strictly kept and is only available to employees who need it to do the job.

All ROWING SHOP d.o.o. employees and business partners are responsible for upholding privacy principles.

We are committed to protecting the personal information of our customers in such a way that it collects only basic customer information necessary to fulfill our obligations. Data that is automatically accessed on the website and is not personal information (types of search engines, number of visits, time spent on pages, etc.)

ROWING SHOP d.o.o. has the right to use solely to evaluate the traffic to the Website and to improve its content and functionality. informs customers about how to use the information they collect, and regularly gives shoppers the ability to choose how their information is used, including the ability to decide whether or not their name should be removed from lists used for marketing purposes. In case of any change of personal data (eg place of residence, delivery address) recorded at registration, the buyer is obliged to notify ROWING SHOP d.o.o. In the event of a change that has not been notified, ROWING SHOP d.o.o. is not responsible for any defects in the ordering or delivery of the product.

The above privacy statement applies exclusively to the homepage of the ROWING SHOP d.o.o. web site and to all pages within the domain, and not to external sites referred to by links in the domain, for which pages is not responsible or responsible and for which pages does not collect or process user information. Except in the case of electronic ordering, in other cases will not send emails to the buyer unless the buyer has explicitly consented.




For the purposes of these terms of sale, the buyer is a natural or legal person who orders or pays for the product delivery service through the website Dvojkovićev put 18 C, 10000 Zagreb, Croatia (hereinafter: ROWING SHOP d.o.o. ) – Web shop (hereinafter: web shop). If the information on the buyer contains information about the legal entity, then the buyer is considered a legal entity, and the natural person whose data is entered is considered the authorized person of the buyer. The buyer is any person who orders at least one product, fills in the required information and pays for the product ordered. The recipient is considered to be the person to whom the product is delivered, and is different from the customer. Under the Consumer Protection Act, a minor or a completely incapacitated person cannot make distance purchases, only their legal representatives can do so.


By accepting these terms and conditions of sale, the buyer declares that all information provided by the customer is true and complete, that he or she is a capable, authorized credit card user, and that there are no known obstacles to ordering and purchasing products ie to shop at a web shop. collects only the essential information required to fulfill its obligations in accordance with the privacy and security statement.


Products are ordered by selecting, using the menu and filling out an electronic form. The buyer can order and buy the product as a registered or unregistered user. A product is considered to be ordered when the customer goes through the entire ordering process. Payment for ordered products can be done in the following ways: with a credit card for which has an acceptance agreement, E-banking, general payment, debit. Order considered to be received: In case of credit card payment – the moment receives confirmation of the buyer’s credit card pre-authorization for the amount of the order. In case of payment by E-banking, general payment and withdrawal – at the moment when receives the order electronically and depending on the possibility of checking the paid account. At the time the order is received, will electronically notify the buyer that the order has been received or that the product has been ordered. In the case of credit card payments, the contract is considered concluded when receives confirmation of the buyer’s pre-authorization for the order amount and when the warehouse keeper confirms that the ordered product is available in stock when packing the goods. Once the product is in storage, will electronically notify the buyer that the product has been purchased and that the product has been shipped. In the case of E-banking and general payment, the contract is considered to have been concluded when determines that the order amount has been paid. If the ordered product is not available at the warehouse, will inform the buyer that the product is currently unavailable and when the product is available. The ordered product, depending on whether it is available in stock, ships as soon as possible. If the product is ordered and E-banking or general payment is selected as the payment method, is obliged to reserve the product in stock for 3 working days, not including Saturday. After 3 business days of receiving your order, does not guarantee product availability.


Selecting each product besides the same details – the product name, short description, price, quantity, and whether it is available in stock are printed. By selecting an individual product, it is included in the Shopping Cart menu. The prices shown on the pages next to each product are valid for all forms of payment and are expressed with VAT already included. By accessing the Shopping Cart menu, you get an insight into the selected products, their quantity and price. Shopping Cart product is purchased by clicking the “Cashier” button. After clicking on the “Cashier” button, you enter the order form in which you are required to enter your personal information. If the personal data of the buyer is different from the personal data of the recipient, the recipient’s data must be accurately indicated by selecting the specified option. When ordering, a shipping charge will be indicated next to each product. Postage is not included in the product price. Upon receipt of the information from the order, a notice will be displayed on the screen that the buyer’s order has been received and the buyer will receive a special notification electronically by e-mail at the indicated email address. If payment by E-banking, general payment or card payment is selected as a form of payment and does not dispose of the ordered product due to shortage of goods in storage, it will, within a reasonable time, the buyer will be notified and will make a refund. In the case of the payment above, the buyer shall be liable and bear the risk of the accuracy and veracity of the information provided, since will refund in accordance with the information provided.


All prices are in official currency of European Union, euro (€), VAT included. In case of payment by e-banking and general payment slip, the costs of payment and / or interbank transactions are not included in the price.


The buyer has the right to terminate the contract within 14 days in accordance with Article 44 of the Consumer Protection Act. If the delivery is for any reason made prior to the receipt of the notice of termination of the contract, the buyer may terminate the contract by paying for the package and delivery service in the contractual amount of 15,00 € including VAT, and if the shipping costs exceed the contracted amount in the amount of the shipping costs . Immediately upon receipt of the notice of termination of the contract, will notify the buyer by e-mail that the delivery has already been completed and that he is obliged to pay the contractual packaging and delivery costs in the amount of 15,00 € with VAT included, that is, in the amount of shipping costs if they exceed 15,00 €. In case the contract is terminated after the delivery of the product, the buyer is obliged to return the product undamaged and packed in its original packaging at his own expense. Delivery is considered to have been made when delivered the product to the delivery service. In case of termination of the credit card payment contract, the card will not be charged if the above requirements are fulfilled. In the event of termination of an E-banking payment and a general payment slip, will reduce the amount due to the buyer by the amount of the order relating to the contractual amount of the packaging and shipping costs if the above assumptions are fulfilled.


Product data for the web shop is based on the database. Product photos are for illustrative purposes only and do not necessarily correspond to the products being ordered. ROWING SHOP d.o.o. specifically emphasizes that the visual identity of the product shown in the photo may not match the product’s appearance in reality, especially given the monitor settings on the customer’s computer, differences in color perception of how the customer sees them on the screen, etc. the case of the above discrepancy between the product shown in the photograph and the delivered product is not a defect in the product. Product data (product description, pricing, etc.) displayed on the web shop are subject to bugs, application malfunctions, other technical imperfections, typographical errors, etc. In the event of obvious errors or defects in product information displayed on the web shop reserves the right to terminate the contract unilaterally.


Only products that available in stock and backorder within 10-120 business days, not including Saturday, can be ordered.


Products can be ordered for delivery in Europe, under the conditions applicable to each delivery area. Delivery in the territory of Europe is done regularly withe GLS delivery service, and regular or express delivery with UPS delivery service. For product delivery across the world uses UPS delivery service. Shipping is not included in the price of the product, unless otherwise stated (indication – shipping is free). undertakes to deliver the ordered product within 15 days of the date of conclusion of the contract. Delivery is made according to the terms of use of the delivery service, and is considered to have been made at the time of delivery of the product to the delivery service. Checking the correctness of the order depends on the Buyer, and subsequent complaints are not accepted. If the product sent to the buyer or consignee returns because the delivery service failed to deliver, the buyer will be notified by e-mail and offered the following options: yes the ordered product is, at the request of the buyer, e-mailed to the buyer or recipient at the customer’s request, that the ordered product be downloaded at with the previous telephone agreement on the term of the download. If the customer does not reply to the e-mail sent to him within 3 days and selects one of the offered options, the selected product will be delivered to the customer’s address by delivery service. When delivers the product through the delivery service to the buyer or consignee, the buyer or consignee is required to pick up the product with a signature on the invoice, thereby confirming that the product has been duly delivered.

PRODUCT INADEQUACY shall not be liable to the buyer or consignee for minor scratches on products resulting from the delivery of goods via the delivery service, if the scratches or minor defects do not affect the basic characteristics and usability of the product. is not liable to the buyer or consignee if the technical capabilities of the buyer’s or consignee’s equipment are not sufficient for the proper use of the product and if the personal characteristics of the buyer or consignee are not sufficient for the use of the product. In the event of defects in the product, the buyer can only terminate the contract if he has previously given the Seller a subsequent appropriate deadline for fulfilling the contract.


In case of return of goods, the buyer is obliged to make a complaint to Rowing Shop d.o.o. by email or in writing based on laws of Republic of Croatia, EU. The buyer has the right to return the goods in the following cases: delivery of goods that have not been ordered, delivery of goods that have expired, delivery of goods that have a fault or damage that did not occur during transportation. When receiving the goods, the check of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, please mention it immediately as subsequent complaints will not be accepted.

Online Consumer Dispute Resolution Platform (ORS Platform)

Article 14 (1) of Regulation (EU) No 1095/2010 524/2013. on Online Consumer Dispute Resolution, effective from January 9, 2016, stipulates an obligation for EU-based merchants to participate in online sales or service contracts and online markets established in the Union to provide an electronic link to the ORS Platform in an easily accessible place on their websites.

Internet Dispute Resolution (ORS) Platform


For a valid product order, the person completing the order must be 18 years or older. The buyer is responsible for the accuracy and completeness of the information entered during registration. reserves the right to change these terms of sale and may change them without notice, but undertakes to notify all registered users by the e-mail addresses that they have entered when registering. Any changes you make will apply to the use of pages.


By using the services of web shop, you agree to these terms of sale. If you do not agree to the terms, do not use this site or order products through them. These sites contain information about the products and services of ROWING SHOP d.o.o. and serve as an electronic point of sale – web shop. ROWING SHOP d.o.o. is not responsible for any damage resulting from the use of this website and the use of information from this site for purposes that go beyond their intended purpose.


ROWING SHOP d.o.o. is the copyright holder of the content and formats of this site. All content from the Website must not be used without the permission of ROWING SHOP d.o.o. or made available to third parties.


By accepting these terms of sale, the buyer agrees to the terms of these terms and agrees that they form an integral part of the contract.


Customer secrecy is protected and secured using SSL encryption. Billing pages online are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption (SSL encryption is a process of encrypting data to prevent unauthorized access during transmission). This enables secure information transfer and prevents unauthorized access to data when communicating between the customer’s computer and the WSPay service, and vice versa. The aforementioned service and financial institutions (credit card companies) exchange information using a virtual private network (VPN), which is protected from unauthorized access. Credit card numbers are not stored and are not accessible to unauthorized persons.


Zagreb 04.07.2019. is a trademark of ROWING SHOP d.o.o. | Vlaška 106, 10 000 Zagreb, Croatia | OIB (VAT No.): 44725406349